ALL ORDERS BOUGHT IN PRESALE WILL BE SHIPPED 16TH APRIL

ALL ORDERS BOUGHT IN PRESALE WILL BE SHIPPED 16TH APRIL

Returns, Refunds & Exchanges

REFUNDS

  • Please fill out the returns form included in your shipping confirmation email and send back to us at hello@stoneandspice.com
  • The garment is in original condition, unworn, unwashed with all original tags attached. 
  • The original invoice is provided as proof of purchase 
  • Must be returned within 7 days of delivery. 
  • The return shipping cost rests with the customer.
  • Stone & Spice cannot be held liable for the loss of garments being returned. We recommend sending your item/s back using a prepaid service that offers tracking.
  • We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on your Stone & Spice garment to prolong the life of it. 
  • Please note we do not offer refunds on Afterpay purchases. Please refer to the below 'Afterpay Purchases' section for more information.
  • Please note we do not refund sale items, this includes flash sales where discount codes have been applied. We are happy to issue a store credit  valid for 6 months or exchange within 7 days of purchase. 

INTERNATIONAL RETURNS NOTE

  • You are required to contact us within 7 days of receiving to advise of your return. 
  • Please note your return may be sent back via a courier of your choice and this does not have to be express postage.
  • We will allow a 14 business day window for your return to then be received.
  • When returning your goods back to us, if your total order value exceeds $1,000 AUD, duties & taxes will be charged for your package to be released. This fee will then be deducted from your order and a refund will be processed for the remaining amount. 

EXCHANGE & CREDIT NOTES 

  • As above; 
  • We cannot offer exchanges to our International customers. We can however offer a credit note.
  • Once we have received the item for exchange/return, please allow another 5 business days for your exchange to be processed and re-sent.
  • Once your return has been received, you will receive an additional email with a new tracking number which you can then use to follow its journey back to you.
  • Should the item you were after not be available, you will be notified via email and the necessary steps will be taken to issue you with a credit note or refund (if eligible).
  • Customer's who have requested a credit note will be emailed a Stone & Spice gift card to the value of the credit received, this will include a unique code for future purchases and is valid for 12 months from date of issue.

          AFTERPAY PURCHASES 

          • Our company policy and systems do not support refunds with Afterpay purchases.
          • All sales made through Afterpay are final.
          • We are happy to issue a store credit valid for 6 months or exchange within 7 days of purchase.
          • Any package being returned to us requesting a refund which has been purchased through Afterpay will automatically be issued a credit note.
          • Afterpay is a separate entity, any queries in its regard must be emailed to them directly. 

          FLASH SALE & SALE ITEMS

          •  Please note we do not refund sale items, this includes flash sales where discount codes have been applied. We are happy to issue a store credit  valid for 6 months or exchange within 7 days of purchase. 
          •  Please allow up to 3 days for your order to be picked and packed. 
          Fit Guide
          STONE & SPICE SIZE GUIDE

           

          Please consider this a guide and consider your individual and unique body type when choosing your size. We advise you to refer to the individual product pages for more detailed fit notes on each style to get your perfect fit. If you are unsure or would like some help email us on hello@stoneandspice.com 

          Size US AU UK EUR
          XXS 0 4 4 32
          XS 2 6 6 34
          S 4 8 8 36
          M 6 10 10 38
          L 8 12 12 40